This Privacy Policy sets out how Symington Family Estates Vinhos SA uses the personal data of its clients, visitors, workers, partners and potential. The new Privacy Policy is effective as of 25.05.2018.


For the purposes of the General Data Protection Regulation (GDPR), any other data protection legislation applicable to the EU members, or other provisions regarding data protection, the controller is:


Name and Address of the Data Protection Controller


Symington Family Estates Vinhos SA

Travessa Barão de Forrester, n.º 86


Apartado 26

4431-901 Vila Nova de Gaia


E-mail: [email protected]


How we collect your data


Your personal data will be gathered and processed in the following cases:


  • If you subscribe to a newsletter;

  • If you fill in your personal data on a contact form on a Symington Family Estates website;

  • If you book a visit to Symington Family Estates lodges.


How the personal data will be used


Your personal data will be gathered and processed so that you might receive a newsletter or commercial information.


With whom the data can be shared with


The data submitted when booking a visit to Dow’s Visitor Centre, Graham’s 1890 Lodge, or Cockburn’s Lodge, will be shared with those businesses belonging to Symington Family Estates Vinhos SA, that are responsible for offering these services.


What personal data may be collected


  • Name

  • E-mail

  • Telephone/ Mobile number

  • Date of birth

  • Nationality

  • Cookies


Cookies are files with small amount of data, sent by websites that users visit and that then are saved onto their computers. This information enhances website efficiency and facilitates user access to information that they search for and eliminates the need to repeatedly enter the same information. Cookies are not used to gather personal information, only to identify the computer being used.


All the information collected for this site is used to improve service and enhance the user experience. All legal provisions regarding data protection will be complied with.


How we keep your personal data safe


We use a wide range of security mechanisms, including encryption and authentication measures, to help protect and safeguard the security, integrity and availability of your personal data.


The company responsible for storing and safeguarding your data is Memória Visual - Produções Digitais Lda.


For how long we keep your personal data


Customer/visitor data will be safeguarded until the person in question requests its removal, through [email protected]


How can you change or withdraw your consent


You may at any moment change or withdraw your consent.


After withdrawing your consent, you will no longer be contacted or receive any communications for the purposes described in the Privacy Policy.


Feel free to contact us at [email protected] in the event you want to withdraw your consent.


Data subject rights


If you have any question about how we use your personal data you can contact the Data Protection Controller.


  • Subject to certain conditions, you have the right to request us to:

  • provide any additional information about how we use your personal data;

  • issue a copy of your personal data entrusted to us;

  • amend/change any data that we hold;

  • erase any personal data whose use is no longer legitimate;

  • limit the use of your personal data until your complaint is investigated.


The exercise of your rights is subject to certain exceptions intended to safeguard the public interest (namely in the prevention or detection of crimes) or our interest (such as maintaining professional confidentiality).


If you decide to exercise any of these rights, we will analyse the request and we expect to be able to respond within 30 (thirty days).


Changes to this Privacy Policy


This Privacy Policy is effective as of 25.05.2018 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.


We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.


If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.